CSWS - EDN101

Please download your notes here...

• CHAPTER 1 - Introduction to End User Computing --> download
• CHAPTER 2 - Introduction to Computer User Support
• CHAPTER 2 - Introduction to Computer User Support --> download
• CHAPTER 2 - Article A --> download
• CHAPTER 2 - Article B --> download
• CHAPTER 2 - Article C --> download
• CHAPTER 3 - User Support Management --> download
• CHAPTER 5 - Common End User Problem --> download
• CHAPTER 6- Help Desk Operation download
• CHAPTER 7 - Troubleshooting Computer Problems download
  
• CHAPTER 8 - User Needs Analysis and Assessment -->download